Delivery and returns
Made to order in the UK, shipped worldwide with tracking, and a straightforward 14-day returns policy.
Production
Every print is made after you order it. Production takes 2 to 5 working days. Framed prints are produced at the facility nearest to your address, which keeps delivery fast and avoids shipping heavy frames across the world.
Delivery times after dispatch
- United Kingdom: 2 to 4 working days
- Europe: 4 to 8 working days
- United States, Canada, Australia: 6 to 12 working days
- Rest of the world: 6 to 14 working days
You receive a tracking link by email as soon as the order is dispatched.
Delivery charges
UK delivery is free on every order. Delivery to Europe is a flat £14.95 and to the rest of the world a flat £24.95, whatever the size, shown in the basket before you pay. Orders to the EU may be subject to local import VAT and duties, which are the responsibility of the buyer unless shown as prepaid at checkout.
Changing your mind
You can cancel an order for a print or framed print at any time up to 14 days after the day you receive it, for any reason. Tell us by email, then return the piece in its original packaging within 14 days of telling us. We refund the full price of the piece within 14 days of receiving it back. Return postage is paid by you unless the piece is faulty or not as described. This reflects your rights under the Consumer Contracts Regulations 2013.
Commissions
A commissioned piece is made to your specification and clearly personalised, so it cannot be cancelled once you have approved the proof and production has begun. Before approval you can cancel for a full refund. If a commission arrives faulty or damaged, it is replaced or refunded in full.
Damaged in transit
If a piece arrives damaged, email a photo of the damage and the packaging within 7 days of delivery. A replacement is printed and sent at no charge. You do not need to return the damaged piece.
Faulty goods
If a print is faulty, not as described, or does not last a reasonable time, you have the rights set out in the Consumer Rights Act 2015, including repair, replacement or refund. Nothing in this policy limits those rights.
Contact
Email the studio at the address in the footer. Replies within one working day.